SHIPPING POLICY
FREE Domestic Shipping for Orders Over $100 (excluding Hawaii and Alaska)
DOMESTIC- UPS (please note UPS does not ship to a P.O. Box)
Standard- $10 Flat Rate to 48 Contiguous States (2-5 business days in transit)
($30 Flat Rate to: Hawaii and Alaska)
Second Day- Please enter your address for Rates (2 business days in transit)
Next Day- Please enter your address for Rates (1 business day in transit)
please note- if domestic orders are not claimed a RTS fee will be deducted from your refund
INTERNATIONAL- (All Online Orders Ship from New York City)
UPS I-Parcel- Customs Taxes Included
(7-10 business days in transit)
Please enter your shipping address for rates
Please note: for the countries listed below UPS will contact you before delivery for your Tax I.D. Number (RRN) as required by the destination country: India, Israel, Republic of Korea, Saudi Arabia, South Africa, Taiwan, United Arab Emirates
UPS International Expedited- Customs Taxes NOT Included
(1-3 business days in transit)
Please enter your address for rates
Signature is required for International Express orders
UPS Worldwide Economy- Customs Taxes NOT Included
(8-12 business days in transit not including time possibly spent in customs)
$20-$45 Flat Rate to select International Destination Countries
Please enter your shipping address for rates
Customs Policy:
Payment of any duty and import tax is the responsibility of the recipient which are collected at the time of delivery excluding UPS I-Parcel Shipping.
These charges are not included in the total at checkout. They are determined by the customs agency in the destination country and beyond our control. We are not able to estimate these fees as they vary from country to country. The best way to calculate the costs is by contacting your local carrier/customs office.
If the recipient refuses delivery of their order due to a customs charge your package will be considered abandoned and disposed of by the shipping carrier and therefore, your order is not eligible for a refund
The customer is responsible for paying for shipping costs for returning any item/s.
Shipping costs are non-refundable.
Once an order ships and is in transit it is not possible to cancel the order.
LOST PACKAGES:
Unfortunately, we are not responsible for packages that may become lost in transit. It is the responsibility of the receiver to locate packages. We will, however, do everything in our power to assist you.
We require that you select a secure delivery address and preferably one where someone is able to receive your package directly.
Wrong Address:
If you have entered the wrong shipping address on your order the responsibility is with the customer to locate their package.
Please note that if your items are being shipped back to us, you will be responsible for any re-shipping charges.
If you do not wish to have the order re-shipped to you, you will be issued a refund less the initial shipment charge.
For further questions contact us at info@newiost.com
Thank you!